Our Policies, Procedures, Rules and Regulations that we often stretch to their limits, but seldom ignore. To make the most of our New Orleans accommodations, please read and heed, for your benefit and as a courtesy to our other guests. There’s some great information here too!
RATES: Our Annual rates range from $119 to $799 per night, double occupancy. High Season rates run from mid-September through mid-May and range from $149 to $799. Summer rates run from mid-May through mid-September and range from $119 to $299 per night. Special Events (see below) range from $249 to $999 per night. Visit our Photo Gallery and see details about our rooms. We do offer Group Rates, Corporate Rates, Gift Certificates, Senior Citizen Discounts, and Special Packages. Special Occasions and personal attention are our specialty. Visit our Packages page for ideas and more details.
FORM OF PAYMENT: We gladly accept Cash, Travelers Checks, Personal Checks (14 days in advance only with time to verify), Visa, Master Card, Discover, & American Express.
DEPOSIT and CANCELLATIONS: A deposit of one night’s room rate is required to confirm a reservation. If you are paying your deposit by credit card, the deposit amount will be charged to your credit card account or to your bank account (debit cards) at the time the reservation is made. The room balance is due upon arrival (Special Events due 60 days prior to arrival). There are no refunds for early checkouts or changes in arrival unless you notify us 14 days in advance. Cancellations must be made 14 days prior to arrival date and by 3:00 PM, local Inn time (except during special events which have a 60 day requirement). FOR BOWL GAMES, RESERVATIONS ARE NON-REFUNDABLE AND FULL PAYMENT MAY BE DUE AT THE TIME OF BOOKING. There may be an additional penalty up to and including loss of the full reservation for cancellations that occur within 48 hours prior to arrival during demand periods. During Hurricane season, full payment and credit for a future stay may apply.
Some discounted rates and special deals will require a non-refundable deposit. Use of a debit card for reservations may require a full charge of the entire stay in advance. There is a $20 administrative fee charged for all reservations booked and cancelled.
PLEASE NOTE: There may be minimum stay requirements on weekends and extended stay requirements for holidays, city wide convention periods, and special events. You will be advised at the time of making your request if a minimum stay is required. Some special events, holidays, city wide conventions, group arrangements, or long stays may require a full or partial advance deposit/payment and will be non-refundable. Examples: New Years Eve & Sugar Bowl, BCS Bowl, Mardi Gras, NCAA, French Quarter Fest, Jazz Fest, Essence Festival, Labor Day Weekend, Bayou Classic, Wedding events, Corporate group reservations, Major city wide conventions, Retreats and Reunions.
ROOM TARIFFS AND CAPACITY: Room rates quoted are per night unless otherwise stated in a package plan. Rates are for Single or Double occupancy. There is an additional charge for a third or fourth persons in a room. Rooms accommodate a maximum of two (single, queen, or king) or four persons (double-bedded).
SEASON RATES: Season is considered to be September 15th thru May 15th. Seasonal rates may not apply to Special Events or Holidays.
SUMMER RATES: Summer is considered our value season. It runs from May 16 to September 14. Summer rates may not apply to Special Events or Holidays.
SPECIAL EVENTS: These include major conventions, festivals or cultural events, Mardi Gras, Jazz Fest, SuperBowl, Sugar Bowl/New Year's and sporting tournaments. Higher tariffs & minimum stays will apply.
CHECK-IN TIME: Plan your arrival for 3:00 P.M. or after. However, we can accommodate your luggage if you must arrive before this time or just want to get a head start on your visit (which we recommend). We do schedule arrivals by appointment. We want to know your approximate arrival time so we can be available to greet you and check you in. We do not have a front desk and the doors to the Inn are not open to the general public. In certain instances, especially late at night, we can arrange to leave you a key to the front entrance in a secure location. If your scheduled arrival time changes due to weather or other delays, please keep us updated so we can arrange a quick and stress-free check-in.
CHECK-OUT TIME: Our check out time is 11:00 A.M. which affords us the opportunity to prepare our rooms for arriving guests. You wanted your room ready when you arrived, remember? However, do not feel pressured to leave. Arrangements can be made to store luggage for late departures to the airport. You can relax in our parlor, people watch from the veranda, or spend a little more time shopping if you wish. Hey, they don't call it the Big Easy for nothing!
PARKING: Limited off-street parking on premises is available at no additional charge, or park in front of the Inn on St Charles. The neighborhood is residential with a few restaurants in our immediate area. Many residents park on the street. As would be the case in any area in the country, we remind you to remove any valuables and lock your car. We park our car on the street, if you were curious.
NON-SMOKING FACILITY: Smoking is prohibited anywhere on the premises. We do try to accommodate the allergy and health requests of all of our guests. Asking that you not smoke is appropriate for everyone's comfort. The smell left by smoke is difficult to remove and therefore we automatically apply a $250 charge to anyone's account because they may have smoked in his or her room. That guest will also be asked to check out immediately, and the remainder of the room charge will be forfeited. So, if this requirement is too stringent for you, by all means let us assist you with a recommendation for accommodations that are less restrictive (like a nearby hotel with a smoking floor).
PETS AND CRITTERS: Sorry, we love pets but they are not appropriate for the mansion. We can refer you to pet care facilities that accept your family friend during your visit to New Orleans. So why not stay with us and give your pet a bit of a vacation, too. Let us know how we can be of assistance.
GUESTS WITH MOBILITY CONCERNS OR DISABILITIES: Guest rooms are located on three levels accessible by our grand staircase that features original hand carved appointments and detailing. The entrance has a granite staircase. The historical value of these rooms and stairways has not been disturbed. Our accessible room is available with ramp access from our complimentary off-street parking area at the rear of the Inn.
EMERGENCY SYSTEMS: Our bed and breakfast facility is equipped with modern sprinkler and fire alarm systems for our guests' safety. If you are shopping around for accommodations, we suggest that you inquire as to the type of fire protection our competitors are providing and if their structure is made from wood. You should consider selecting a fire-protected building like the Avenue Inn Bed and Breakfast. Each guest room has a phone and contact with a management staff member is possible at all hours.
FAMILIES WITH YOUNG CHILDREN: We love families with children six years old and up. We may not be suitable for toddlers and babies. Please inquire with the innkeepers prior to completing your reservation to determine if we can accept your child. Our goal is a restful undisturbed evening for all of our guests.
UNUSUAL REQUESTS: OK, you want to do something a bit unusual for that special someone. Or, you need to locate cypress knees to take back home for that coffee table project you've always wanted to start. Perhaps you want some real Cajun eats shipped to your mother-in law (some say alligator tastes just like chicken). Well, just ask, and "ye shall receive" (help with finding these things). Of course it must be legal and within reason. We'll find out about it or get it for you, for a modest fee, if it involves the purchase of goods or services. Go ahead; make our day with your request. We love the challenge!
"This was our first trip to New Orleans and the perfect place to celebrate a milestone birthday. We spent four nights at this wonderful bed and breakfast and could not have asked for more. Joe and Bebe were available to us whenever we needed them. The location of this B&B was perfect with the streetcar right out front. We will definitely return to New Orleans and the Avenue Inn!"